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Q's about your order?


CONTACT

 For all order inquiries, please include your order #. If you have any questions, we are here to help. We will reply to you promptly. 


PAYMENT

We accept Visa, MasterCard, American Express, and Discover. 


JEM$TASH

All JEM$TASH and JEMTRAY designs are custom handmade to order. Please allow up to 5 business days for your design to be created, processed and shipped out.  Handle your Jem$tash/JemTray with extreme care. To clean, gently wash with warm water and gel-based cleanser. 


SHIPPING

All clothing and jewelry orders will be processed and shipped out within 24- 48 hours of the order being placed.

A USPS tracking # will be provided in the confirmation email of your order.

All Jem$tash orders please allow processing time (info above) 

We currently ship via USPS (US ONLY) .

We do not ship to PO Boxes, only a physical shipping address. 

 All orders will be processed Mon- Fri. All orders placed after 5pm pacific standard time on Friday will be processed the following Monday.


INTERNATIONAL ORDERS

 We currently only ship within the United States.


RETURN POLICY

 Please contact us to set up a return. If you have any questions regarding a return, just ask. 

* Customer is responsible for return shipping costs *

All returns will be processed after item(s) are received back at our office and we have inspected them and confirm that they are in their original condition. Once that is done, we will issue a refund and you will be notified via email.

Customers have seven days from the date their package was delivered to contact us to set up a return. After this timeframe, we do NOT accept returns.  All returns must be in their original condition.

Jewelry and vintage items are final sale and cannot be returned

If your item was damaged in transit, please contact USPS.


SALES & PROMOS

 

We do run sales and promos from time to time. We do not however honor price adjustments relating to purchases before or after a sale or promo has ended.